Shipping policy
At DOXAVIA, we aim to provide clear and transparent information about how orders are processed, shipped and delivered. This shipping policy applies to orders placed through the DOXAVIA online store.
Shipping destinations
DOXAVIA currently ships only to countries and regions that are available for selection during checkout.
If your country or region is not available at checkout, we do not currently offer delivery to that destination.
Shipping rates
Our current standard shipping rates are:
- Netherlands: €4.95
- European Union: €12.95
- International destinations available at checkout: €19.95 base shipping rate, or the corresponding amount displayed in the customer's local currency where currency conversion applies.
The shipping charge displayed during checkout is the applicable shipping charge for that order.
Shipping rates may change in the future. Any applicable shipping cost will always be shown before you complete your purchase.
Order processing and delivery times
Orders are prepared for shipment after payment has been successfully confirmed.
Delivery times can vary depending on the product, destination, fulfilment location, carrier and supplier.
Where a more specific delivery estimate applies to a product or destination, this information will be displayed before you complete your purchase.
Unless a different delivery period has been expressly agreed, orders to consumers in the European Union will be delivered without undue delay and no later than 30 days after the purchase agreement has been concluded, in accordance with applicable consumer law.
If we become aware of a significant delay affecting your order, we will inform you using the contact details provided with your order.
Fulfilment and shipping origin
Depending on the product, an order may be shipped by DOXAVIA, a fulfilment partner, or a supplier acting on behalf of DOXAVIA.
This means that some products may be shipped directly by a third party and may be dispatched from a location different from DOXAVIA's business address.
Where relevant, information about the country of dispatch, fulfilment arrangement and expected delivery time will be provided before purchase.
Regardless of who physically ships the order, DOXAVIA remains your seller and point of contact for your purchase.
Multiple shipments
An order containing multiple products may occasionally be delivered in more than one package, for example when products are stored or fulfilled from different locations.
If your order is divided into multiple shipments, you may receive separate shipping confirmations or tracking information for each package.
You will not be charged additional shipping fees solely because DOXAVIA or its fulfilment partners divide an order into multiple shipments after checkout.
Tracking
Where tracking is available, tracking information will be provided after the relevant shipment has been dispatched.
Tracking information may take some time to become active after the carrier receives the shipment.
The availability and level of tracking information may vary depending on the carrier, destination and shipping method.
Delivery address
Please ensure that your delivery address and contact information are complete and correct before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at:
We will make reasonable efforts to update the address before fulfilment, but we cannot guarantee that an address can be changed once an order has already been processed or dispatched.
Customs, import duties and taxes
Orders shipped internationally may be subject to customs procedures, import duties, taxes or other charges depending on the destination and shipping origin.
Where such charges or import arrangements are relevant, DOXAVIA will provide the information required by applicable law before you complete your purchase.
For consumers in the European Union, mandatory price and charge information will be presented in accordance with applicable EU consumer law.
For destinations outside the European Union, import duties, taxes, customs charges or carrier handling fees may apply. Where these amounts are not collected by DOXAVIA during checkout, they may be charged by the relevant customs authority or carrier upon import.
Any information shown during checkout regarding taxes, duties or import charges forms part of the applicable order information.
Delayed delivery
If your order has not arrived within the delivery period communicated to you, please contact:
Where applicable consumer law gives you rights in the event of late delivery, those rights remain fully unaffected by this policy.
For consumers in the European Union, if goods are not delivered within the agreed delivery period, you may be entitled to request delivery within an additional reasonable period. If delivery still does not take place within that additional period, you may have the right to terminate the purchase agreement and receive a refund in accordance with applicable law.
Where an agreed delivery date is essential and the requirements of applicable consumer law are met, additional rights may apply.
Lost or damaged shipments
DOXAVIA remains responsible for the goods during delivery until the goods are received by you, or by a third party designated by you, where required by applicable consumer law.
If your shipment arrives damaged, contains incorrect items, appears to be lost in transit, or has another delivery-related problem, please contact us as soon as possible at:
Please include your order number and any relevant information that may help us investigate the issue.
For damaged, defective or incorrect products, you can also use our return process as described in our Return Policy.
Failed or refused deliveries
If delivery cannot be completed because the delivery information supplied with the order is incomplete or incorrect, or because the shipment is not accepted or collected, please contact DOXAVIA.
Where legally permitted, additional costs reasonably incurred for a new delivery attempt may be charged if the failed delivery was caused by circumstances attributable to the customer.
This does not affect your mandatory consumer rights.
Contact
For questions about shipping, delivery, tracking or an order in transit, contact:
For returns, withdrawal, cancellations, exchanges or refunds, contact: